TAZATA Brand Bluetooth Speaker [Full Whole-process Customer Negotiation Chat Record] (Inquiry to Deal Closing)

CASE BACKGROUND :
Product: IPX7 Waterproof Outdoor Bluetooth Speaker (Strong  Bass, TWS Interconnection, Long Battery Life)​
Customer: Guatemala Offline  Retailer (New Customer, First Cooperation)​
Communication Scene: Full WhatsApp Real-time Chat Process​
Complete Stages: Initial Inquiry → Quotation → Price Bargaining → Sample Handling  → Final Deal Closing​
​

Stage 1: Initial Customer Inquiry (First Contact)​

Customer: Hi  TAZATA , I saw your waterproof Bluetooth speaker on Alibaba. Can you send me your best price and specs?​

TAZATA : Hi friend, thanks for your inquiry. This is our best-selling series IPX7 waterproof outdoor speaker, supporting TWS double stereo

, 12- hour long playtime and heavy bass. All products are certified with CE/FCC/RoHS. May I know your target quantity? I will send you the exact FOB price and complete specs sheet.​

Customer:  Thanks for your catalog  and hot selling price list  I really like your products they look cool, and high cualitity. 

We need stable quality and good bass.  I reviewed the FUN Series carefully, and I think this is the series I would like to focus on first.

For the moment, I am especially interested in testing the FUN 50, FUN 100 and FUN 200.

Since this is a new product category for us, my strategy is to first test the products personally and evaluate the quality, sound, battery life, packaging and customer response in Guatemala. After that, I can select the best-selling models and place a larger commercial order.

I have a few questions so I can understand the best way to start:

1. SAMPLE / TRIAL ORDER

.​Before placing the 100 pcs MOQ order, would it be possible to make a small trial order?

For example:

3 pcs FUN 50
3 pcs FUN 100
3 pcs FUN 200

Ideally in different available colors.

If possible, please let me know the price per unit for this small trial order.

2. MOQ

Your price list mentions MOQ 100 pcs.

Is the MOQ:

• 100 pcs per model?
• 100 pcs per color?
• Or can I mix different FUN models and colors to reach 100 pcs total?

For example, would an order like this be possible?

20 pcs FUN 50
30 pcs FUN 100
50 pcs FUN 200

Total: 100 pcs

And within each model, could I also mix different colors?

3. VOLUME PRICING

I understand the prices in the quotation are based on MOQ 100 pcs.

Could you please give me your best unit price for the FUN 50, FUN 100 and FUN 200 at these quantities?

• 100 pcs
• 300 pcs
• 500 pcs
• 1,000 pcs

I would like to understand how much the price can improve as our order volume increases.

TAZATA: OK, understood your market demand. MOQ: 100pcs for stock items,mixed models and mixed colors are accepted , price is different denpending on your quntity .

Lead time:7 -10 working days.​  Pls check our quote with different price level .

Stage 2: Customer Price Bargaining (Core Negotiation Session)​

Customer: Your price is too high. Another supplier offers  lower more for the same model. I want your best final price.​

TAZATA : I totally understand your concern about price. However, there are huge differences in product quality and accessories in the market.​
1. We adopt original genuine Bluetooth chips, ensuring stable connection and low distortion.​
2. True IPX7 waterproof performance, not nominal waterproof labeling.​
3. Full-capacity lithium batteries with actual 12-hour playtime.
4. 100% full inspection before shipment, maintaining an extremely low after-sales rate.​
Many low-cost suppliers cut corners on chips and batteries, which will lead to numerous customer complaints. If you can confirm a firm 500pcs order, I can apply a special discount for you.​

Customer: Ok, tell me your lowest price for  the trail order , If the price is favorable, we will start long-term cooperation.​

TAZATA : For our first long-term cooperation, I specially apply a final net price of  300pcs level for a trial order  , FOB Shenzhen. This is our bottom-line support price for new customers. No further discount is available.


Customer: Fine, thanks for your support . Now I need total 9pcs samples for each Fun Series model  to test quality and sound effect.​Customer. Ideally in different available colors .

Stage 3: Sample Communication (Sample Fee, Freight and Lead Time Negotiation)​

Customer: Can you send free samples? I will pay for the freight.​

TAZATA: Sorry, we cannot provide free samples per company policy. However, the entire sample fee will be deducted from your first bulk order, which is completely risk-free for you.​

Customer: How much do 2 samples cost? How many days will it take to ship?​

TAZATA : 9 pcs samples cost USD168.0 , plus freight. We can ship out the samples within 3-5 working days after receiving the sample payment. The sample quality is 100% consistent with mass-produced products.​

Customer: OK, I will pay the sample fee tomorrow. Please prepare top-quality samples for me.​